Terms and Conditions


Purchase of Simon Says Festival tickets constitutes acceptance of these Terms and Conditions:

Tickets are not refundable, exchangeable or transferable. Upon purchase, please check accuracy of ticket information as mistakes cannot always be rectified after purchase. The Management will not be responsible for any ticket that is lost, stolen or destroyed.

Only tickets which are purchased from the Management, Promoter, or an official ticket agent will entitle entry. Forgeries and unauthorised tickets will be confiscated without refund, entry to the event will be denied, and the police may be called.

If a ticket is resold, transferred or advertised for commercial gain by anyone other than the Management, Promoter and/or an authorised ticket agent, it may become void and the ticket holder may be refused entry or ejected from the event without refund.

It is the responsibility of the ticket holder to ascertain whether a performance or event has been cancelled or re-scheduled and the date and time of any re-scheduled performance or event. Where a performance or event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify customers using the details provided at the time of booking. Please note that when an event is either cancelled or postponed, De Montfort Hall retains the transaction fee. These fees are non-refundable and cover various costs that De Montfort Hall has incurred as a result of the transaction. The Management does not guarantee that you will be informed of such cancellation before the date of the performance or event.

It is the ticket purchaser’s responsibility to inform the Management of any change to contact address, telephone number or email address provided at the time of ticket purchase.

All persons aged 15 and under at the date of the festival must be accompanied by a parent or guardian aged 18 or over who will ensure their good conduct and compliance with these Terms and Conditions of sale.

Children aged 0-10 years at the date of the festival are admitted free but parents and/or guardians must still book a ticket when making their booking.

Under 16 and Under 10 tickets can only be purchased with an Adult Ticket and are not to be purchased separately. Any Under 16 and Under 10 tickets sold separately will be made void and the purchaser will be contacted for a refund of the ticket value less any booking fees and charges. Under 16 and Under 10 tickets are limited to 4 of any combination per adult.

Photo ID/Proof of Age may need to be produced for ticket collection of Adult and Under 16 tickets.

Below are the only forms of ID which will be accepted:-
•    Photo Driving License (or a clear photocopy)
•    Passport (or a clear photocopy)
•    CitizenCard
•    PASS card.
•    Validate UK card.

If you cannot prove eligibility for your tickets, you may be asked to pay the difference on the door or refused entry completely.

Please note photocopies will not be accepted by bar staff or security, photocopies are acceptable for ticket collection age verification only.

Each ticket will be verified as each person arrives and a wristband will be issued for entry to the festival. Access to the festival is by wristband only and broken or lost wristbands cannot be replaced.

All tickets purchased via the De Montfort Hall Box Office will be sent out until a week before the event. Bookings made after this time will remain at the Box Office for collection unless made in person. Tickets must be collected by the booker/cardholder only.

Wristbands remain the property of the festival.

The Management reserves the right to refuse admission and/or remove any ticket holder from the premises under reasonable circumstances including, but without limitation, for health and safety, licence restrictions, where a ticket is void or disruption to other audience members’ enjoyment or does anything that the Management considers to be unacceptable behaviour which may cause damage, nuisance or injury. Tickets will be voided and any wristbands removed

The Management and/or Promoter reserve the right to add, withdraw, or substitute artists, and to vary the schedule and timings, without being liable to pay compensation. The Management will endeavour to notify the ticketholders of changes where possible. It is the ticket holder’s responsibility to inform Management of any changes in their contact details after purchase.

Ticket holders must comply with all relevant statutes, safety announcements and event regulations whilst attending the event. For health and safety reasons, the Management reserves the right to restrict access to parts of the Venue and/or premises.

If ticket holders have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the event, prior notice should be provided when ordering the tickets.

Ticket holders may be subject to being searched on entry, before and during the event. Any item which is deemed dangerous or disruptive to the event or audience may be confiscated. In particular please note that ticket holders are not permitted to bring the following into the event, and these items will be confiscated if found:-

•    Alcohol
•    Glass (including bottles)
•    Disposable BBQs, fireworks, candle flares
•    Independent generators or sound systems
•    Illegal substances
•    Weapons

No furniture or portable chairs (except wheelchairs as required) are allowed in the gardens.

No animals apart from guide dogs are allowed on site.

Please note that those under the age of 18 are not permitted to buy or consume alcohol on-site. The festival operates a Challenge 21 policy. Please bring proof of age. Photocopies will not be accepted and are only permitted as proof of age for ticket collection. Alcohol may only be consumed in public bars and other authorised areas.

It is against the law to smoke on these premises. Our policy does not permit electronic cigarettes to be used within the venue but can be used within the designated external smoking areas. Smoking within the venue will lead to ejection without a refund.

The unauthorised use of photographic and recording equipment of any kind within the premises is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed.

Ticket holders consent to filming and sound recording as members or the audience. The Management or Promoter may use such films and recordings (including any copies) without payment to ticket holders.

Exposure to loud music may cause damage to hearing, especially to young children. Please bring ear defenders/plugs if you require them and take breaks from areas where the sound is loudest.

Neither the Management nor the Promoter will be responsible for any loss, damage, theft, injury or cost to the ticket buyer or their belongings except if caused by negligence or other breach of statutory duty of the Management or the Promoter.

Neither the Management nor the Promoter will be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.

These Terms and Conditions may be subject to change at a later date upon advice from the Safety Advisory Group and/or the Emergency Services. These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English courts.